There's a rather hot topic in CS nowadays which my manager and I have been discussing these few days - Jack of all Traits(correct me if I get the spelling wrong) or a specialist of one. Wondering which one will my friends choose. Well for me, my choice is pretty straight forward ya? People who know me well enough will know and why. Hehe
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Some people abusing the word customer service is beginning to piss me off.. So what you are fucking rich? Or get a 1st class honours in your degree? Sometimes just feel like giving these people one tight slap across the face and send them back to kindergarten. All these pple are taking the word customer service for granted and treating people like us like their slaves. And treating us like we owe them a living:
A few weeks ago, I went back to CS to get some beer before going to meli's place for dinner. There was a customer then, he broke a bottle of white wine while he was passing the wine to his friend at GOD KNOWS WHERE (its not within even HFC premises). He took a trip back to our store and demanded a one-for-one exchange of the wine. He even got the cheek to say that he broke it in the process of passing it to his friend. $16 + maybe a small amount to a single customer but it means a lot to the store. He insisted that we should do the exchange for him as it's customer service. His attitude really pissed me off can?
But my manager just shot back at him saying 'Put yourself in our shoes, if you are the one who is the boss of the store and these customers come every other day to get these one for one exchange for accidents that we are not responsible. How would you feel?'
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Another incident just occured yesterday. And it was the very same manager who handled the wine bottle case. (wonder why she's so suay as to meet these so bloody snobbish customers.. retribution for keep suaning me hhahaha... nevertheless, she's my dajie at CS la..)
A customer forgot to take his chocolates after he had made payment for it and had left the place. He rang back to the store and instead of asking politely whether there was any chocolate bars being left behind at the counter, he barked in a rude tone, 'Why is my Chocolate at your store?' as if his chocolates have just grown legs and ran back to our store because we had treated them better.
my manager, who's not in the best of mood as of late, shot back in a rather pissed way, 'how would i know? you forget to take it and left it in our store.'
'Alright, I will not come down today to collect it. I will come down tomorrow.' And he hung up the phone.
Upon putting the receiver back, da jie was cursing and swearing at the caller. Indeed, the chocolate he'd left behind was there. Therefore, She just left a note for my boss telling this customer is coming to collect his stuff.
The next day(today), a public holiday, the staff were busy with their own things - topping up the shelves and blah blah blah.. This fella came, and without looking or telling anybody, he barged into our backstore, which is out of bounds to customers (the sign there wrote in big fonts, the guy's either blind or he can't read. That's why i talked about sending them back to kindergarten earlier). And i caught him coming out from the store. I was telling myself if there's anything lost i'll get them to sue him to the last cent of his prop man (see? they are not the only ones who are educated hor.. don't look down on cashiers.. some are undergrads like me heheh). He told me about the chocolate so i gave it to him. *shucks* should have played him out abit since he is such an Asshole. No receipt no Chocolate. but sigh it's too late.
see? sometimes pple need to get some f***ing to wake them up.. study so much for what? don't even have basic courtesy and so bloody selfish. *sigh* i rest my case.
PS: I have not go into uni yet so i cannot say too much later kena kicked out half way lol. must be humble hahhahaha *_*
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Recently i was flippin' the newpaper and something caught my eye - Customer service. The good, The bad, The ugly.
The heading didn't really have a great impact on me. But the content of the article just caught me by surprise. Under the good section, one of our cashiers had been praised by a customer who had a pleasant encounter with 'meiya' hahaha. Therefore, she wrote in to newpaper and you can see the grin on my boss' face like what the chinese would say see the teeth cannot see the eyes. Although 'meiya' didn't say it's her cause she deemed it to be unnecessary but da jie and my guess was her la. The rest of the staff thinks otherwise.
A few days later, a fax from our big boss. Well, things you would expect.. 'identify the staff and thank her personally and keep smiling.' sigh what can the pple up there say? 'give her an increment'? IMPOSSIBLE.. CS is so DAMN GIAM!! but they can always change the phrase ma.. it's stale already see? *sigh* ah well... they just don't have creativity la.
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ok.. enough of this customer thing already.
A couple of days back, before meeting 'xin fu nan ren' i went to ikea to look for my former supervisor while i was working at Anchorpoint CS. It's been several years since i saw her, the last time was right after i came back from England i think. Anyway, she still recognize me somehow or rather la.. Because i created a lot of problems for her when i was at Anchorpoint la.. hahaha.. and made her puke blood while training me to be a cashier.
We talked about how i used to make her and my SL puke blood la.. (i can really make pple do that even now.. can ask ying, she can testify lol). And i told her now i got my retribution already because i was tasked to train a new cashier a few weeks back and i nearly puked blood. *sigh* NOW i believe in such things already hahah..
